This Privacy Policy statement is made by the Communities Heritage Private Limited, including our subsidiary (ies) and/or affiliate(s), (collectively, “CHPL”, “we”, “us” or “our”) and is effective as of the date you start using our services. We acknowledge the expectations of our users (hereinafter referred to as “User/ you/ your”) regarding privacy, confidentiality, processing and security of personal information that resides with CHPL. Keeping the personal information of users secure and preventing any misuse thereof, is therefore, a top priority of CHPL.
This Privacy Policy (hereinafter referred to as “Policy”) therefore, explains how we and/or our subsidiary (ies) and/or affiliate(s) protect your personal information provided to us on our website/application (jointly referred to as “the Site or App”) and how we use that information in connection with the service offered through the website/application (hereinafter called as "services") and must be read in conjunction with our Terms of Service.
Please read this Privacy Policy and understand it before using our services. By visiting and/or availing services on our Site or App, you agree and, where required, consent to the collection, use and transfer of your information as set out in this policy and you agree to be legally bound by this Privacy Policy and any code of conduct or amendments thereof that we may put forth from time to time. If you do not agree with this policy, please do not use or access the Site or App.
By using this site, you represent that you are at least the age of majority in your state or country of residence and you have given us your consent to allow any of your minor dependents to use this site.
CHPL cares about customer and user privacy. We ask / collect only the least amount of information necessary gathering only when we believe it is essential for doing business, or for the specific transaction at hand. We let customers know the information we have on them and allow them to opt out for specific engagements. The goal of this policy is to make explicit the information we gather on our customers and Site or App users, how we will use it, and how we will not. This policy is, unfortunately, longer than we would like, but we must unambiguously address all the relevant cases. We will try and keep the language simple and direct as much as possible.
This Privacy Policy applies to CHPL’s Site or App. It also applies to the products and services provided by CHPL through the Site or App.
CHPL has never sold your information to any third party for advertising, monetary purpose or showing you other people’s ads and promotions, and we never will. This has been our approach and commitment since the inception, and we remain the same to it. This policy explains what information we do collect from you, what we do with it, who can access it, and what you can do about it.
We only collect the information that we actually need and which is important for us to provide services to you. Some of that is information that you proactively give us while you contact us using email, contact forms, or lead generation forms and ask to acquire our services or buy something from us. We store your name and contact information like phone, social profiles, address, etc., and your own project-related information.
When you visit our Site or App or use our service, we automatically log some basic information like how you got to the site, where you navigated within it, your location and what features and settings you use. We use this information to improve our services and to drive and serve you better while providing our services.
We may collect and process personal information (personally-identifiable or potentially personally-identifiable) about you when you voluntarily provide us with such information. The personal information that we collect may include your name, surname, email address, phone number, postal address, social security number, identification number, date of birth, transaction information, payment card information amongst the others. If you contact us, we may also keep a record of the correspondence. We collect all the information to carry out the functions offered on the Site or App and to provide you with offers and information about CHPL and other services we think you may be interested in. We might collect this personal information through: services availed by you; entry into competitions; subscribing to our newsletter; creating a user account; sending 'contact us' messages or other correspondence through the Site or App. In case you choose to buy on the Site or App, we collect information about your buying behaviour, preferences, and other such information that you choose to provide.
Sometimes we receive information indirectly. If you ask about our services through one of our referral programs or reselling partners or sign in to one of our products through an authentication service provider like LinkedIn or Google, Facebook they’ll pass on your contact information to us. We’ll use that information to complete the request that you made. If you engage with our brand on social media (for instance, liking, commenting, retweeting, mentioning, or following us), we’ll have access to your interactions and profile information. We’ll still have that information even if you later remove it from the social media site.
Moreover, if you permit the Site or App to access the address book on your device through the permission system used by your device platform, we may access and store names, contact and messages information from your address book to facilitate any form of interactions through our Services and for other purposes specified in this Privacy Policy corresponding to our Terms of Use.
All the aforesaid information is service-dependent and we may use the above said user information to, maintain, protect, and improve its services (including advertising services) and/or for developing new services. Users can always refuse to supply personally-identifiable or any other information, with the condition that it may prevent them from engaging in certain website-related activities and functionalities.
We use your information to provide the services you’ve requested, create, and maintain your accounts. We also use it to communicate with you about the services you’re currently using, your customer support requests, new services you may like, chances for you to give us feedback, and policy updates. We analyze the information we collect to understand user needs and to improve our services.
We are required to have a legal basis for collecting and processing your information. In most cases, we either have your consent or need the information to provide the service you’ve requested from us. When that’s not the case, we must demonstrate that we have another legal basis, such as our legitimate business interests.
You can decline certain kinds of information use either by not providing the information in the first place or by opting out later. You can also disable cookies to prevent your browser from giving us information, but if you do so, certain Site or App features may not work properly. We completely disable third-party cookies from all CHPL Site or App. We limit access to your personal information to our employees and vendors who have a legitimate need to use it.
The European Economic Area (EEA) provides certain rights to data subjects (including access, rectification, erasure, restriction of processing, data portability, and the right to object and to complain). CHPL undertakes to provide you the same rights no matter where you choose to live.
We keep your personal information for as long as it is required for the purposes stated in the Privacy Policy. When we no longer have a legitimate need to process your information, we will delete, anonymize, or isolate your information whichever is appropriate.
We typically use your information for the following purposes-
We hold the data as long as you choose to use CHPL services. After you terminate your contract, we may keep the data backup if you choose so for a certain period of time, your data will be deleted from our development and backup server with your consent.
If you are in the European Economic Area and you believe that someone has entrusted your information to us for processing (for instance, your employee, your employer, or a company whose services you use), you can request certain actions from us regarding your data. To exercise those data rights, please contact the person or company that entrusted the data to us and we will work with them on your request.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
All the information described above is stored on restricted database servers. CHPL also has in place reasonable administrative, technical, and physical safeguards to protect the confidentiality, security, and integrity of the personal information. CHPL makes persistent efforts to take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data including but not limited to internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where personal data is stored. We will destroy any personal information that we hold about you which we no longer require under the terms of this Privacy Policy. Where you have chosen a password to access certain services of the Site or App, you are responsible for keeping your password confidential. We recommend not sharing your password with anyone.
All the information gathered is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the web. You can contact us immediately if you become aware or have reason to believe there has been any unauthorized use of your personal information in connection with the Site or App.
CHPL may give you access to message boards, forums or chat rooms from time to time. You acknowledge and agree that any personal data or any other kind of data published by you using these features is at your sole discretion and is accessible by the public.
CHPL advises its Users to exercise complete caution while completing online transactions and it is the sole responsibility of the User to verify and validate the information present on the site as well as the people/agents/end customers whom they choose to interact with. CHPL shall not be responsible for any loss / damage due to negligence of the User. You have sole authority to access and update all the information posted by you on the Site and it is your responsibility to keep the same updated. It is strictly advised that Users respect the Privacy of other Users as well as keep their profiles updated. Access to services of the Site including updating / deletion of profile may be restricted / denied if it comes to the notice of CHPL that this would violate anybody else's rights or if so requested by the government or a legal entity.
There are some limitations to the privacy we can promise you. We will disclose personal information if it’s necessary to comply with a legal obligation, prevent fraud, enforce an agreement, or protect our users’ safety. Third-party websites and social media widgets have their own separate privacy policies. Always check the relevant privacy policy before sharing personal information with third parties.
You can always contact us to: ask questions about our privacy practices, alert us if you believe we have collected personal data from a minor, or ask to have your personal information removed from our blogs or forums.
We will contact you to let you know if we make any major changes to our privacy policy, or in the highly unlikely event that we ever decide to sell our services.
We collect information about you only if we need the information for some legitimate purpose. CHPL will have information about you only if (a) you have provided the information yourself, (b) CHPL has automatically collected the information, or (c) CHPL has obtained the information from a third party. Below we describe the various scenarios that fall under each of those three categories and the information collected in each one.
Enquiry Form / Email / Third Party Partners to generate new enquiries: When you contact us using an online web form, email to obtain or enquire regarding one or more of our services, we ask for information like your name, contact number, email address, company name and country to complete the enquiry process. You may also provide us with more information such as your photo, time zone and language, but we don’t require that information for initial contact. Once you submit the enquiry in any above-mentioned form, our legitimate employees will have direct access to your information to further process the enquiry and contact you in regard with obtaining pre-sales information regarding your business and project related information.
Surveys, Feedback and other form submissions: We record information that you submit when you (i) register for any event, including webinars or seminars, (ii) subscribe to our newsletter or any other mailing list, (iii) submit a form in order to download portfolio, company profile, whitepaper, or other materials, (iv) participate in contests or respond to surveys, or (v) submit a form to request customer support or to contact CHPL for any other purpose.
Testimonials: When you authorize us to post testimonials about our products and services on the Site or App, we may include your name and other personal information in the testimonial. You will be given an opportunity to review and approve the testimonial before we post it. If you wish to update or delete your testimonial, you can contact us at _______________.
Interactions with CHPL: We may record, analyze and use your interactions with us, including email, telephone, and chat conversations with our sales, project management, account management and customer support professionals, for improving our interactions with you and other customers.
Information from browsers, devices and servers: When you visit our Site or App, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer, mobile network information and your geographic information. We include these in our log files to understand more about visitors to our Site or App.
Information from first party cookies and tracking technologies: We use temporary and permanent cookies to identify users of our services and to enhance user experience. We also use cookies, tags, scripts, and other similar technologies to identify visitors, track website navigation, gather demographic information about visitors and users, understand email campaign effectiveness and for targeted visitor and user engagement by tracking your activities on our Site or App. We use third-party tracking services like google analytics and google tag manager to understand the behaviour of our Site or App visitors and serve them better.
Information from application logs and mobile analytics: We collect information about your use of our website and mobile applications from application logs and third-party analytics tools, and use it to understand how your business use and needs can improve our services. This information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, and configurations, and devices used to access and their locations.
Referrals: If someone has referred any of our products or services to you through any of our referral programs, that person may have provided us your name, email address, and other personal information. You may contact us at ____________ to request that we remove your information from our database. If you provide us information about another person, or if another person gives us your information, we will only use that information for the specific reason for which it was provided to us.
Information from social media sites and other publicly available sources: When you interact or engage with us on social media sites such as Facebook, Twitter, Google+ and Instagram through posts, comments, questions, and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our services, or better understand user reactions and issues. We must tell you that once collected, this information may remain with us even if you delete it from the social media sites.
In addition to the purposes mentioned above, we may use your information for the following purposes:
Legal processing bases applicable to CHPL: If you are an individual from the European Economic Area (EEA), our legal basis for information collection and use depends on the personal information concerned and the context in which we collect it. Most of our information collection and processing activities are typically based on (i) contractual necessity, (ii) one or more legitimate interests of CHPL or a third party that are not overridden by your data protection interests, or (iii) your consent. Sometimes, we may be legally required to collect your information or may need your personal information to protect your vital interests or those of another person.
Withdrawal of consent: Where we rely on your consent as a legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place. Legitimate interests notice: Where we rely on legitimate interests as the legal basis and those legitimate interests are not specified above, we will clearly explain to you what those legitimate interests are at the time that we collect your information.
Opt out of non-essential electronic communications: You may opt out of receiving newsletters and other non-essential messages by using the ‘unsubscribe’ function included in all such messages. However, you will continue to receive notices and essential transactional emails, related to services you acquired for.
Disable cookies: You can disable browser cookies before visiting our Site or App. However, if you do so, you may not be able to use certain features of the Site or App properly.
Group Concerns: All CHPL group entities listed here have access to the information covered herein. We do not sell any personal information. We share your information only in the ways that are described in this Privacy Policy, and only with parties who adopt appropriate confidentiality and security measures.
Employees and independent vendors: Employees and independent vendors of all CHPL group entities have access to the information covered herein on a need-to-know basis. We require all employees and independent vendors of CHPL group entities to follow this Privacy Policy for personal information that we share with them.
Third-party service providers: We may need to share your personal information and aggregated or de-identified information with third-party service providers that we engage, such as marketing and advertising partners, event organizers, web analytics providers and payment processors. These service providers are authorized to use your personal information only as necessary to provide these services to us.
If you are in the European Economic Area (EEA), you have the following rights with respect to information that CHPL holds about you. CHPL undertakes to provide you the same rights no matter where you choose to live.
Right to access: You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information source, purpose and period of processing, and the persons to whom the information is shared.
Right to rectification: You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you.
Right to erasure: You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.
Right to restriction of processing: You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Right to object: You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.
Right to complain: You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.
We retain your personal information for as long as it is required for the purpose stated in this Privacy Policy. We may retain your information for longer periods as permitted or required by law, such as to maintain suppression lists, prevent abuse, if required in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or comply with other legal obligations. We may store your information as we do required information related to our customers for legal means and financing and future contact purposes.
Information provided in connection with services: You may entrust information that you or your organization (“you”) control, to CHPL in connection with use of our services or for requesting technical support for our services. This includes information regarding your customers and your employees (if you are a controller) or data that you hold and use on behalf of another person for a specific purpose, such as a customer to whom you provide services (if you are a processor). The data may either be stored on our servers when you use our services, or transferred or shared to us as part of a request for technical support or other services. (All the information entrusted to CHPL is collectively termed “service data”)
Information provided in connection with services: You may entrust information that you or your organization (“you”) control, to CHPL in connection with use of our services or for requesting technical support for our services. This includes information regarding your customers and your employees (if you are a controller) or data that you hold and use on behalf of another person for a specific purpose, such as a customer to whom you provide services (if you are a processor). The data may either be stored on our servers when you use our services, or transferred or shared to us as part of a request for technical support or other services. (All the information entrusted to CHPL is collectively termed “service data”)
Ownership and control of your service data: We recognize that you own your service data. We provide you complete control of your service data by providing you the ability to (i) access your service data, (ii) share your service data through supported third-party integrations, and (iii) request export or deletion of your service data.
How we use service data: We process your service data when you provide us with instructions through the various phases of our services or project development.
Who we share service data with: CHPL group and third-party sub-processors: In order to provide services and technical support during the development, the contracting entity for which you want to acquire third-party services.
Employees and independent vendors: We may provide access to your service data to our employees and individuals who are independent contractors of the CHPL group entities involved in providing the services (collectively our “employees”) so that they can (i) identify, analyze and resolve errors, (ii) manually verify emails reported as spam to improve spam detection, we ensure that access by our employees to your service data is restricted to specific individuals, and is logged and audited. Our employees will also have access to data that you knowingly share with us for project development, technical support or to import data for testing purposes for project development needs. We communicate our privacy and security guidelines to our employees and strictly enforce privacy safeguards within the CHPL group.
Third-party integrations you have enabled: If you choose to enable any third-party integrations with your project, you may be allowing the third party to access your service information and personal information about you. We encourage you to review the privacy practices of the third-party services and products before you enable integrations with them.
We hold the data in your account as long as you choose to use CHPL Services. Once you terminate your contract with CHPL or Project is completed and delivered, your data, code, database will be stored for backup and repository purposes only in a secured environment. Your personal and service data information being a client will be stored within our ERP for future reference and accounting purpose.
If you are from the European Economic Area and you believe that we store, use or process your information on behalf of one of our customers, please contact the customer support if you would like to access, rectify, erase, restrict or object to processing, or export your personal data. We will extend our support to our customer in responding to your request within a reasonable timeframe.
Our services are not directed to individuals under the legal age. CHPL does not knowingly collect personal information from children who are under 16 years of age. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 16 years has provided personal information to us, please write to us at __________. with the details, and we will take the necessary steps to delete the information we hold about that child.
We have taken steps to implement appropriate administrative, technical & physical safeguards to prevent unauthorized access, use, modification, disclosure or destruction of the information you entrust to us, as discussed above. If you have any concerns regarding the security of your data, we encourage you to check our Security Policy or write to us at ____________with any questions.
We share your personal information and service data within the CHPL Group. By accessing or using our products and services or otherwise providing personal information or service data to us, you consent to the processing, transfer, and storage of your personal information or Service Data within the United States of America, the European Economic Area (EEA) and other countries where CHPL operates. Such transfer is subject to a group company agreement that is based on the EU Commission’s Model Contractual Clauses.
Some pages of our Site or App may contain links to websites that are not linked to this Privacy Policy. If you submit your personal information to any of these third-party sites, your personal information is governed by their privacy policies. As a safety measure, we recommend that you not share any personal information with these third parties unless you’ve checked their privacy policies and assured yourself of their privacy practices.
We offer publicly accessible blogs on our Site or App. Please be aware that any information you provide on these blogs may be used to contact you with unsolicited messages. We urge you to be cautious in disclosing personal information in our blogs and forums. CHPL is not responsible for the personal information you elect to disclose publicly. Your posts and certain profile information may remain even after you terminate your account with CHPL. To request the removal of your information from our blogs, you can contact us at _______________
Our Site, App and blog include social media widgets such as Facebook “like” buttons and Twitter “tweet” buttons that let you share articles and other information. These widgets may collect information such as your IP address and the pages you navigate in the Site or App, and may set a cookie to enable the widgets to function properly. Your interactions with these widgets are governed by the privacy policies of the companies providing them.
We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process, or governmental request, including to meet national security requirements.
We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.
We do not intend to sell our business. However, in the unlikely event that we sell our business or get acquired or merged, we will ensure that the acquiring entity is legally bound to honor our commitments to you. We will notify you via email or through a prominent notice on our Site or App of any change in ownership or in the use of your personal information and service data. We will also notify you about any choices you may have regarding your personal information and service data.
We make every effort, including periodic reviews, to ensure that the personal information you provide is used in conformity with this Privacy Policy. If you have any concerns about our adherence to this Privacy Policy or the manner in which your personal information is used, kindly write to us at ________. We’ll contact you, and if required, coordinate with the appropriate regulatory authorities to effectively address your concerns.
THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING TEXT, GRAPHICS, LINKS OR OTHER ITEMS ARE PROVIDED "AS IS", "AS AVAILABLE". CHPL DOES NOT WARRANT THE ACCURACY, ADEQUACY OR COMPLETENESS OF THIS INFORMATION AND MATERIALS AND EXPRESSLY DISCLAIMS LIABILITY FOR ERRORS OR OMISSIONS IN THIS INFORMATION AND MATERIALS. NO WARRANTY OF ANY KIND, IMPLIED, EXPRESSED OR STATUTORY INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF NONINFRINGEMENT OF THIRD PARTY RIGHTS, TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND FREEDOM FROM COMPUTER VIRUS, IS GIVEN IN CONJUNCTION WITH THE INFORMATION AND MATERIALS.
The information contained on our Site or App is for general information purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Site or App or the information, products, services, or related graphics contained on our Site or App for any purpose. Thus, any reliance you place on such information is strictly at your own risk.
IN NO EVENT WILL CHPL BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION DIRECT OR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSSES OR EXPENSES ARISING IN CONNECTION WITH THIS SITE OR ANY LINKED SITE OR USE THEREOF OR INABILITY TO USE BY ANY PARTY, OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE, EVEN IF CHPL OR AUTHORIZED PERSONNEL OF CHPL THEREOF, ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, LOSSES OR EXPENSES.
We may modify the Privacy Policy at any time, upon notifying you through a service announcement or by sending an email to your primary email address. If we make significant changes to the Privacy Policy that affect your rights, you will be provided with at least 30 days advance notice of the changes by email to your primary email address. If you think that the updated Privacy Policy affects your rights with respect to your use of our products or services, you may terminate your use by sending us an email within 30 days. Your continued use after the effective date of changes to the Privacy Policy will be deemed to be your agreement to the modified Privacy Policy. You will not receive email notification of minor changes to the Privacy Policy. If you are concerned about how your personal information is used, you should check our Policies periodically.
By using this Site or App, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site or App. Your continued use of the Site or App following the posting of changes to this policy will be deemed your acceptance of those changes.
The terms and conditions and transactions contemplated hereby shall be governed by and construed and interpreted in accordance with, the state of Gujarat, India, without regard to the choice-of-law principles thereof. The United Nations Convention on the Contracts for the International Sale of Goods shall not apply to any agreement done with CHPL or its subsidiary or parent company/companies. Any action seeking legal or equitable relief arising out of or relating to Terms of Use or Privacy Policy will be brought only in the courts of Ahmedabad, Gujarat, India.
If you have any questions, comments or requests about this privacy policy, the practices of the Site or App or your dealings with the Site or App, please contact us on _____________________ or e-mail us at _______________________.